Terms & conditions





All information disclosed to SAY Copenhagen for online ordering of items / products remain confidential, including the name and address information as well as information on payment cards.




By paying for an order on the website, an order confirmation will be sent to you. When we have registered your payment, the order will be packed and sent.


Our payment methods is:


Stripe: Pay safe with credit card through Stripe. Pay using MasterCard, MasterCard Debit, Visa, Visa Debit & American Express.




Any errors or defects in the delivered items from the website must be invoked and be enforced against SAY Copenhagen within 2 months after the defect has been discovered.


Contacting SAY Copenhagen is demanded, if an eventual defect has been discovered. The customer is held accountable if failing to contact SAY Copenhagen in the time period noted, and is basically unenforceable 2 years after the delivery has been made




We offer a 14 day return policy on the delivered item on the day on which the purchased item has been delivered and received. If you want to return your purchased items SAY Copenhagen must be informed and it will be returned within 14 days.


Items being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be put in use and all original tags must be intact and in original packaging.


If the above are to be met, we will refund the purchase price paid of the returned order. We don’t cover the expenses for shipping of a returned item / product.




Information about your name, address, phone number, etc. Is treated confidentially and thus used only when we operate your order. Legal requirements say that we may store your personal information for up to five years.


SAY Copenhagen is responsible for the handling of personal data; therefore the data is stored on a secure server. We will not disclose your personal information to third parties. Stripe is our payment solutions, which means that SAY Copenhagen do not handle your data stated by the use of debit cards.




We take reservations for errors and deficiencies in prices and descriptions and availability.